Refund policy

Effective Date: [01/01/2021]
Last Updated: [09/23/2025]

At DS Music Store, we value your satisfaction and strive to ensure you are happy with every purchase. This policy outlines the conditions for returns, exchanges, and refunds for both physical products (CDs, DVDs, etc.) and digital products (downloads and licenses).

By making a purchase through dsmusicstore.com, you agree to this Return and Refund Policy.

1. Eligibility for Returns

We accept returns for physical products under the following conditions:

  • Items must be returned within 14 calendar days of the delivery date.

  • The product must be unopened, unused, and in its original condition and packaging.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Opened or used CDs, DVDs, or other physical media

  • Digital downloads once successfully downloaded

  • Digital licenses or licensing products

  • Gift cards

  • Any promotional or clearance items marked as non-returnable

2. Refunds for Physical Products

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Refund times may vary depending on your bank or payment provider.

  • If a return is rejected due to not meeting the conditions above, the item will be sent back to you at your expense.

3. Digital Downloads

We aim to provide high-quality digital files. Refunds for digital downloads are only granted in the following cases:

  1. A technical issue on our website prevented the successful download of your purchase.

  2. The file was corrupted or unusable, and a working replacement could not be provided.

Note: Once a digital product has been successfully downloaded, it is non-refundable, except where required by law.

4. Licenses

  • All license purchases are final sale and non-refundable.

  • Please review the licensing terms carefully before purchasing, as licenses cannot be exchanged, transferred, or canceled.

5. Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, you must return the original product (if eligible for return) and place a new order.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the product was defective or incorrect upon delivery.

  • We recommend using a trackable shipping method and retaining your shipping receipt, as we are not responsible for items lost in transit.

  • For defective or incorrect products, we will cover the return shipping and provide instructions.

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Photos of the damaged product and packaging (if applicable)

We will provide a replacement or refund at no additional cost.

8. Process for Returns

Step 1: Contact Us

Email us at hello@dsmusicstore.com or call +1 (330) 203-1091 to initiate a return.
Include:

  • Your name and order number

  • The item(s) you wish to return

  • The reason for the return

Step 2: Receive Return Authorization

We will provide you with a Return Authorization (RA) number and instructions for sending the product back.

Step 3: Ship Your Item

Pack the item securely in its original packaging, include your RA number, and ship it to the address provided.

9. Refund Processing Time

  • Refunds are processed within 5–10 business days after the returned item has been received and inspected.

  • It may take additional time for your bank or card issuer to post the refund to your account.

10. Currency and International Orders

  • All prices are listed in U.S. Dollars (USD).

  • For customers outside the U.S., prices may appear in your local currency equivalent and are rounded up to the nearest .95.

  • Your bank or card issuer may charge foreign transaction fees or currency conversion fees, which are your responsibility.

11. Contact Information

If you have questions or concerns regarding a return or refund, please contact our customer support team:

📧 Email: hello@dsmusicstore.com
📞 Phone: +1 (330) 203-1091
📬 Mailing Address:
DS Music Productions
PO Box 36867
Canton, OH 44735, USA

12. Policy Updates

We may update this Return and Refund Policy periodically to reflect changes in our processes, laws, or regulations.
The most current version will always be posted at dsmusicstore.com/returns.